List of IT Related Service


There is the local NJMS IT group and there is also a central Rutgers OIT group.

The local IT website is and the university OIT website is .

NJMS IT provides support for the following areas: Academic Systems, Application & Web development, Audio-Visual services, and User Services (local Help Desk, Network access, and Research data storage). Most access to anything is by your NetID and password.

General IT questions re:
the services described below can be addressed to

Help Desk
The best way to create a Help Desk ticket is to email You can also call the Help Desk at ext. 3×3200.

The IT@NJMS general email is

This site allows you to register for the following – Admin Rights (to your local computer), VPN or Remote Access to the network (e.g., working from home) as well as Clinical Remote Access to clinical apps, and Wireless, among other things.

NetID and Password Management
Go to the NetID page to activate your NetID, change your password, create email aliases, etc.


The Education Portal: . Most all academic systems can be accessed via the Education Portal, and most will have single sign-in. Please make sure you login first by clicking on the “Login” tab over on the left in the top nav. Canvas will require a separate login. Remember to logout and close your browser when done.

Education Management
System (EMS or EduMan)
is the main system used for Evaluations, Grade Book, rotation Lotteries and the Dean’s Letter.

Canvas is the course management system for all your course material, lecture slides, etc.

Clinical Encounters
Logging (CEL)
is an electronic log system to record and provide reports to clerkship directors on all students’ clinical experiences.      

Digital Media is a cloud-based repository for current (starting with Academic Year 2019) podcasts and internal video repository for archived (prior academic years) podcasts for all courses.

All national exams will be using NBME software and all unit exams will be using ExamSoft Examplify. Please see this Reference doc regarding minimum requirements for laptops for using either software as well as some basic troubleshooting tips for NBME laptop compatibility testing.

SOCRATES is a Searchable Online Curriculum Repository and Teaching Encounters System – i.e., a repository of all teaching material that can be searched for keywords to see where certain topics and material were taught across all years.

Virtual Microscopy houses electronic slide images for Histology and Pathology.


The AVC is located in the lobby of the MSB building in room B502, near the escalators. The AVC can be reached at 2×4340 or via email at .

Contact the AVC for assistance w Classroom Technology, Video Conferencing, and or general AV needs such as audio-video creation and editing, borrowing AV equipment, or AV support needed for events.

Need help creating your next video? Follow these Video Guidelines to help assist you with your next project.


The two large lecture halls (B552 – 2nd Years, B556 – 1st Years), the main seminar room (B610), the immersive classroom (B619), and the medium-sized classroom (B617), all have technology in the podium to record, render, and post podcasts of lectures, seminars, and grand rounds. A copy is usually posted to the digital media servers within 24 hours.

Also, some courses use the TurningPoint audience response system. Students can respond to questions using a registered mobile device through the app or website.

In addition, there is an AV student on hand in each course for both class years as well as general AV staff either in the class or nearby in B502 in the MSB lobby by the escalators. There is typically an AV student contact for some of the graduate courses as well.

Mersive Solstice is a wireless collaboration tool available in many of the small PBL Rooms on MSB B level that supports BYOD content sharing to the main screen in the room. Through the Solstice app, multiple users can wirelessly connect (through RUHealthSciences) laptops and mobile devices of any operating system. 

Download the appropriate app per operating system at their website. Instructions are available and posted in the specified rooms. However, if you have any questions or need assistance, you can contact IT@NJMS AV at or at 2-4340.

Clinical Skills and SimulationCenter

The Clinical Skills and Simulation Center is housed in ADMC building 9.


You may register for Clinical Remote Access (CRA) at the  RBHS IT Registration site. Registering for Clinical Remote Access (CRA) will allow remote access to the following clinical applications (Epic, Logician, PACS, MUSE, SOVERA). CRA is accessible through

GME New Innovations

The Residency Management application can be reached at :New Innovations Login


TigerText is used for secure texting in all clinical settings. Once you have been licensed for Tigertext, to activate your account, visit the Apple Store or Google Play Store and download the TigerText app to your phone.  When going through the initial setup, follow the on-screen instructions, log on, activate your phone, and create a 4-digit PIN.  The log-on username is your NJMS email address and the password is your network/wireless password. 

The application is also available for use from any computer by browsing to:

Answers to frequently asked questions about TigerText can be found here:

TigerText training videos are available at:


The Medical Science Building (MSB) has two computer labs accessible to all students. A general computer lab (about 20 computers) open to all located on C–level, room C632 (next to the escalators).

And a NJMS computer lab (about 15 computers) open to only medical students located on A-level, room A555. The main NJMS IT Office is across the hall in A550. Access is by ID card, 24×7. Any issue with access, contact Facilities at 2×4795.

Both labs have printers and there are printers in the library as well. All printers are part of the PaperCut print quota system. Students are allocated $25 annually (500 pages at $.05 cents a page). Additional pages can be purchased. 

In order to use your ID Card for Quick Release of print jobs, you must first auto-associate your ID card with the PaperCut system. You can do this in either the Library or in the MSB C Level computer lab. There should be a computer / printer designated for this. Go to that device, swipe your ID card, and at the keyboard or tablet, enter your NetID and password, then hit submit.

The Library also has two computer labs, one with about 15 desktop computers, and another that is supported with about 10-15 laptops.


NJMS IT and the university Office of Information and Technology (OIT) support various cloud-based file storage and file share options. What is the right cloud service for you? See for some guidance or contact NJMS IT.

Cloud options include (see the link above for information on the 1st three):


Google Drive

Microsoft One Drive


ownCloud is an internally hosted by NJMS IT Dropbox-like appliance for file storage, sharing, and synching. For access, go to:


Every person gets access to an H: (home) drive and J: (department share) drive. A researcher / lab owner also gets 100 GBs of storage to start on the R: (research) drive. Clinicians or clinical researchers also get 100 GB of storage to start on the S: (encrypted) drive. If you need more space on either the R: or S: drives, then its $50 per 100 GB (one-time cost) thereafter.

Large File Transfer
There is a limit on the size of email messages that you can send (about 25 MB). If you need to send large files internally or externally use either

Filelocker at
LiFT at

Online Email access is available either thru the RBHS portal at or by going directly to

If you want to use the Mail app on your phone, you will need to register your phone, see on how to get the new Rutgers Connect email on your iOS or Android mobile phone.

Note: the Scarlet Apps email account is a separate account and not tied to your RBHS / NJMS email account. Currently, ScarletApps is not used at NJMS.


Please be mindful of phishing scams. It is important to look closely at all emails asking you to click on a link and enter credentials. Typical recent examples ask you to take action on things like … Read an Important Message, Pick Up an Important File or Docs, Verify or Upgrade Your Account, Immediate Action Required else your Account will be Closed, Mailbox is Nearing its Quota, Pickup your Rutgers Course Docs here (frequently Blackboard), etc. If you are unsure, it’s better to be cautious and seek clarification. You can always forward (as an attached file*) suspicious email to either or .

* Open up a new message and then drag the suspicious message into the body of the new msg.


All national exams will be using NBME software and all unit exams will be using ExamSoft Examplify. Please see this Reference doc regarding minimum requirements for laptops for using either software as well as some basic troubleshooting tips for NBME laptop compatibility testing.


For hardware and software purchasing assistance, contact RBHSWare at:

The Rutgers IT Computer Standards program provides a common set of standards for buying desktop computers, notebooks, tablets, displays, and other devices for faculty and staff. The program is designed to: Lower hardware costs, Maximize interoperability, and Lead to efficiencies in technical support. For more information, please see :

Any exemption to the standards must be approved by IT@NJMS.


Rutgers faculty, staff, and graduate students now have access to the ProQuest Pivot database to find funding opportunities and collaborators.
Getting Started with Pivot


If you plan to purchase research equipment (e.g., like microscopes, etc.) that need to be on the network they are required to be whitelisted. Please email for assistance in getting this done.

High Performance Computing (HPC)

For HPC options and support, please see . There is also a local HPC group located in the MSB C level across from the escalators. Contact Les Michelson at for more info.

The Amarel cluster can be found at : 


If there are IT components that will be part of a grant request, please reach out to IT@NJMS in advance for discussion.

In addition, you can use the following basic paragraph in your grants for IT support.

Our office will provide primary technical support for your team (faculty, staff, and students). IT@NJMS supports the educational, research, and clinical missions for both the Rutgers New Jersey Medical School and the Rutgers School of Graduate Studies on the RBHS Newark campus. Products, services, and support are provided across the following areas: Academic Systems, Application & Web Support, the Audio-Visual Center, and User Services (Help Desk, Network Access, and Server Support).

IT@NJMS is comprised of approximately 15 staff that support the following environment: a user community of approximately 700 students, 1000 staff, 2000 full-time and part-time faculty, 600 graduate students, and 600 residents; switched Ethernet hard-wired and wireless networks; a virtual server environment that supports over 50 applications and numerous web sites; 500 TBs of research data storage, including encrypted and cloud based storage and backup; a media storage environment; a student computer lab & training facility; and, audio-visual support for 3 buildings, which include 2 large lecture halls, 3 seminar rooms, 20 PBL break-out rooms, additional meeting rooms and other venues, and WebEx and Zoom video-conferencing systems.

Technical support is provided for Windows, Mac, and Linux computers and servers, various smart phones and tablets, and the application and web development framework supports PHP, Oracle, SQL, MySQL, Java, and the Adobe suite of products.


Rutgers University support two-factor authentication through Duo. All RU faculty and staff are encouraged to sign-up for Duo. To register and for  more information, go to:


Available Software and licensing information can be found at:

RU offers anti-virus SW through the general Software Portal. There are different versions for Windows (Cisco AMP) and Mac (Avira) operating systems.

Also as part of Rutgers Connect, you have access to download Office through your Connect account. Click on the O365 icon and you should see a download link in the upper right-hand corner.

For hardware and software purchasing assistance, contact RBHSWare at:


Video conferencing is available in MSB B603 as well as at your desktop via Zoom, Skype, Webex or Microsoft Teams. Contact for assistance with these and other audio visual and multimedia needs.

Rutgers Zoom information can be found at :  

Rutgers WebEx information can be found at :

Best practices for security when using web conferencing tools


There is an internal navigation wayfinding app for the MSB B level. It is available at: and as well as a free app in the Apple and Google Play stores. Search for NJMS Nav.

Some areas on MSB C level (e.g., the Deans Office, Admissions) are available through the Search function.


Every Faculty member can create their own web profile by logging into the NJMS Intranet located at and then clicking on Edit My Profile.

The external profile pages can be found at:

and your profile page can be found by typing in your name and clicking Submit. For an example of options available under a profile, see:

If you have a lab and want to create a lab web site, just let us know and we can create a shell for you.

The university also supports Sites at :

The NJMS Educational Portal provides access to most all of your Academic systems. The Rutgers Portal provides access to your email, employee benefits, financial aid, and more (e.g., student dashboard).

NJMS Faculty Profile Instructions


wireless SSID (service set identifier) is called RUHealthSciences and this is the network you should join. You will need to register for it under IST Reg (above). Note: Incoming students will have been pre-registered.

You will also see other SSID networks broadcasted but only RUHealthSciences has been configured to provide access to all RBHS assets. If you are on another network, you may not be able to reach everything.

Other SSIDs.

There is RUWireless and RUWirelessSecure.

RUWireless is an open network and should not be used other than for guests.

If you are a member of RU, when you connect to RUWireless, you will be prompted to login with your NetID to connect instead to RUWirelessSecure. This network is fine to connect to for access to most things. See for more info.

Note: For electronic
(ExamSoft, NBME), you can use either RUHealthSciences or RU Wireless Secure. Please make sure you can connect ahead of time to either or both. DO NOT USE RU Wireless (the open wireless network).

If you are a resident in the 180 Market Street dorm, both RUHealthSciences and RU Wireless Secure should be available.

There is also Eduroam, this is an international wireless network standard that allows faculty and staff from other participating universities from around the world access to local wireless networks using their originating university login credentials.

UHWireless and UHGuest are for the hospital.


Digital Signage
If you want to have anything posted on the Digital monitors, need help with promoting News & Events click here for more information.

For the Library, go to

Room REServations
For Room REServations, go to .